Returns & Exchanges

At SmokeTime, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unused and unopened products. Please ensure all original packaging and accessories are included to qualify for a full refund or exchange.

1

Initiate Your Request

Log into your SmokeTime account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Package Your Items

Carefully place the unused items in their original packaging, ensuring they are securely padded to prevent damage during transit.

3

Ship to SmokeTime

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects and approves your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing